Having such a user friendly interface means everything to me and I’m sure other people as well that don’t have a lot of free time. This company offering the ability to save your progress so that you can finish later is a game changer!! Keep setting and exceeding standards to best provide exceptional service to US consumers.
Date of experience : September 17, 2024
Advertisement 2 days agoMy Passport expired during the Pandemic, and I was preparing for a long, drawn-out process, which involved bringing original documents to another city to get it renewed. Then I heard that Passports that are 15 years or less out of date can now be updated online! The process is quick and easy - and I say that as someone who was never formally trained in computer technology. I highly recommend renewing passports online.
Date of experience : September 18, 2024
5 days agoThis is the easiest government site to work in. User friendly, very organized, and secure. Just knowing all my important documents are all in one place and will renew at no extra cost makes me feel very confident today.
Date of experience : September 15, 2024
Reply from GovPlus
Thank you so much for your kind words. It is our pleasure to provide you the best possible service and we are glad this commitment was reflected in your review/feedback. Also, please check your email regularly in case we send you updates regarding your application. We look forward to serving/ assisting you again.
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Yvan
Customer Service Specialist
GOV+
This is easier than I expected, if I were in their marketing department I would say, hey this is way easier than you'll expect. Bravo good job
Date of experience : September 17, 2024
3 days agoWebsite is very easy to navigate and user friendly. All steps are clearly layed out and follow a common sense approach. Renewal process made the right way
Date of experience : September 17, 2024
Reply from GovPlus
We're so glad to hear that you had a great experience with GOV+! And thank you for your compliment. Our goal is to make government services more accessible and user-friendly, so it's always great to hear from our valued customers that we're succeeding. Thank you for choosing GOV+ We'll continue to work hard to provide you with the best service possible.
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Yvan
Customer Service Specialist
GOV+
Surprised at how easy it was until I got ready to have to give a review before I could take my picture
Date of experience : September 19, 2024
12 hours agoI did not get my passport
Shotty work I followed all their directions but the software doesn’t take a good signature anyway I started this processing May and I still don’t have my passport and when you say you have these issues they really don’t help at all, they started reciting their policies for refund. Of course they want to keep your money, of course so upset i still do not having my passport, just sucks and a total wasted of time.
Date of experience : September 19, 2024
2 days agoEVERYTHING IS EASY ENOUGH TO WORK EVEN WHEN I DON'T HAVE ANY COMPUTER STUFF EXPERIENCE. THANK YOU IT WAS A GREAT EXPERIENCIE.
Date of experience : September 17, 2024
16 hours agoI have papers to renew but they stated I had not paid but I did. Trying this company to get a new passport.
Date of experience : September 19, 2024
Advertisement 4 days agoQUICK AND SIMPLE RENEWAL OF PASSPORT. TAKES ONLY MINUTES. SELF EXPLANITORY AND VERY EASY DIRECTIONS.
Date of experience : September 16, 2024
Reply from GovPlus
It's great to hear that you had a positive experience with GOV+! We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the mark for you. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. Thanks for your support!
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Yvan
Customer Service Specialist
GOV+
I appreciated the clarity of questions, the choices that were offered, and that it greatly did take under 5 minutes to apply.
Date of experience : September 15, 2024
Reply from GovPlus
We're so glad to hear that you had a great experience with GOV+! And thank you for your compliment. Our goal is to make government services more accessible and user-friendly, so it's always great to hear from our valued customers that we're succeeding. Thank you for choosing GOV+ We'll continue to work hard to provide you with the best service possible.
24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com
Yvan
Customer Service Specialist
GOV+
